In a strategic move to redefine customer service, TTEC Holdings, a global leader in CX technology and services, has announced a powerful collaboration with Zendesk, a top customer service software provider. Together, the two companies are rolling out full-stack, AI-powered customer experience (CX) solutions designed to help enterprises deliver faster, smarter, and more personalized service […]
Slice Now Rivals HDFC Bank in Monthly Account Openings, Says Founder Rajan Bajaj.
In a bold and impressive milestone for India’s fintech ecosystem, Slice, the fintech startup-turned-bank, is now matching HDFC Bank—one of India’s largest and most trusted private banks—in terms of monthly account openings. The revelation comes directly from Slice founder and CEO Rajan Bajaj, signaling a new era where digital-first financial players are making serious inroads […]
Singapore Introduces SPaN to Oversee National Payment Systems.
In a strategic move to bolster the security, efficiency, and innovation of its financial infrastructure, Singapore has established a new entity called SPaN—the Shared Payments and Network. This newly incorporated body will play a central role in governing and managing the nation’s critical payment systems, reflecting Singapore’s commitment to building a future-ready, digital financial ecosystem. […]
FBI, Cybersecurity Firms Warn of Prolific Hacking Crew Targeting Airlines and Transportation Sector
The FBI and several leading cybersecurity firms have issued a joint alert on a prolific cybercrime group now actively targeting the airline and broader transportation industry. Known for its sophisticated tactics and high-impact breaches, the group is believed to be escalating its efforts, aiming to exploit the critical infrastructure that supports global mobility. Who’s Being […]
Accenture LearnVantage and IIT Madras Collaborate to Upskill Talent for Software-Defined Vehicles.
In a groundbreaking move to bridge the talent gap in next-gen automotive technology, Accenture LearnVantage has announced a strategic partnership with IIT Madras’s Center for Automotive Research and Rural Development (CAAR). The collaboration aims to skill engineers and students in the emerging domain of Software-Defined Vehicles (SDVs)—an area rapidly transforming the future of mobility. What […]
Caseware Launches Cloud Audit – A Next-Gen Solution for Singapore’s Audit Professionals
Caseware, a global leader in audit and assurance technology, has announced the launch of Cloud Audit, a cutting-edge solution designed specifically for audit professionals in Singapore. This cloud-native platform promises to modernize the way auditors work—by enhancing efficiency, collaboration, and compliance with local regulatory standards. The launch marks a major step in the digital transformation […]
Gartner: Build Trust in Data Before Betting the Business on AI.
As AI adoption accelerates across industries, Gartner has issued a critical reminder for business leaders: don’t place big bets on AI until you’ve built trust in your data. In its latest insights, the research firm emphasizes that the quality, integrity, and governance of data will ultimately determine the success—or failure—of AI-driven strategies. Why Data Trust […]
Only 1 in 5 HR Leaders Play an Active Role in AI Strategy, Finds Harvard Report.
A recent report from Harvard Business Review Analytic Services has revealed a concerning gap in the digital transformation journey of enterprises: only 1 in 5 HR leaders are actively involved in shaping their organization’s AI strategy. As artificial intelligence becomes central to business operations, this lack of HR engagement signals a missed opportunity in aligning […]
Verizon Launches AI-Powered Innovations to Transform Customer Experience.
Verizon, widely recognized as America’s most reliable 5G network, is setting a new benchmark in telecom by unveiling a suite of AI-powered customer experience innovations. The launch reflects Verizon’s ongoing commitment to deliver seamless, personalized, and highly responsive service in a fast-evolving digital landscape. As customer expectations grow, so does the need for smarter, real-time […]
Salesforce Debuts Agentforce 3: Redefining Customer Service with AI.
Salesforce, the global leader in CRM and enterprise cloud solutions, has officially launched Agentforce 3, its next-generation AI-powered service platform designed to transform the way businesses manage customer support and service operations. Built on the power of Salesforce Einstein and its robust data cloud, Agentforce 3 brings a new level of intelligence, speed, and automation […]
