GEODIS Adjudged Winner of Customer Experience Award in Singapore at Asian Experience Award 2024

GEODIS, regarded as one of the most prominent companies in the logistics and supply chain management industry, has proved its effectiveness in terms of customer service by receiving the Singapore Customer Experience of the Year award in the Asian Experience Awards 2024. This is why the company has international customers.

The award is the outcome of EH’s continuous up-to-date internalization of services in a modern view with a near-field communication technology ability, a direct service with the support of the latest online technologies and constant two-way real-time communication. This award also underscores GEODIS’ ongoing goal to offer more effective customer service in the cross-border delivery market in a country such as Singapore, where the logistics industry continues to develop rapidly.

Commitment to Excellence in Customer Experience.

The AMA announced the Asian Experience Awards 2024 as a program that recognizes and values companies for their efforts in providing customers with delightful experiences. To GEODIS, receiving this award is evidence of its determination to always put the customer’s voice at the centre of its business, build customer loyalty, and continuously improve customer experience with new ideas.

In the logistics industry, where speed and efficiency of operations are essential, customer experience still stands out as an important factor in enhancing and retaining clients. GEODIS’s success is due to its combination of operational abilities with more personal and interactive customer solutions.

Gaining the Edge through Technology

Real-time shipment updates have enabled GEODIS’s customers to become more involved in using the company’s services and effectively manage their supply chains utilizing AI-driven applications, tracking devices, and data science.

This spirit of embracing digitization has enabled GEODIS to provide value-added services to its customers. For instance, customers have the privilege of using a web-based application that allows them to view their orders, change order information and status, or even contact the order support department. This kind of transparency and engagement is crucial in enhancing customer service.

Customer-Centric Innovations.

Geodis has successfully launched a customisation of logistics services to cater to different industries in Singapore and Asia, from healthcare through retail to manufacturing. Geodis has managed to position herself in a very competitive market by providing clients with a variety of services, including built–on service provisions, thereby creating strategic long-term business partnerships with its clients.

Strengthening Presence in the Singapore Market.

GEODIS’s recognition at the Asian Experience Awards 2024 confirms that it is possible to implement logistics effectively in one of the world’s most demanding regions. Within the framework of GEODIS in Singapore, the company’s clients gain access to global markets, and the company’s focus on customer experience makes it more competitive.

Recapturing the Singapore Customer Experience of the Year at the Asian Experience Awards underlines GEODIS’s aspiration to go beyond being just a logistics provider and elevate every aspect of the customer experience. This achievement makes GEODIS a worthy partner to clients who desire to make their supply chain operations more efficient without compromising the quality of service delivery.

Conclusion

Winning at the 2024 Asian Experience Awards for Singapore Customer Experience of the Year awards for GEODIS does not surprise me. The company has embraced customer-led innovations and exceptional service in the logistics sector. Thanks to technology-based solutions, appreciation of customer expectations, and operational integrity, GEODIS has maintained a trend of introducing best practices for customer engagement in the global logistics industry. This accolade elevates the company as a provider of superior logistic services focused on customer satisfaction as the company continues to grow in the region.

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