Industry-first automation partnership aims to digitally transform businesses and improve employee and customer experiences

varsha sarkar

March 2, 2023

2:18 pm

Even the most seasoned businessperson’s head could spin when it comes to the complexities of digital transformation. Check out these ten advantages of digital transformation if you need some inspiration before embarking on your trip. You won’t believe you ever considered skipping these advantages because they are crucial to a modern company’s success. No one disputes the importance of digital transformation for the success of all contemporary businesses, yet no one suggests that change is straightforward.

Accomplish strategic objectives 

Improvements in customer engagement (61%) and revenue growth (56%) are the top company targets for 2023, according to a recent poll of decision-makers in the U.S. on customer experience (CX) and employee experience (EX).

Designing and providing seamless, personalized, and beneficial digital service encounters that both employees and customers desire is necessary for achieving digital experience transformation. With the transformation of the digital experience, staff are 50% more productive, deliver high-quality services, and do so in half the time while giving clients useful, multichannel experiences. Everyone benefits when operating costs are reduced.

The sophisticated “out of the box” HyperAutomation platform from TrustPortal, a particularly agile digital transformation layer operating on top of any legacy IT estate, is the digital experience transformation enabling catalyst. The platform automatically coordinates and upgrades people, software robots, AI, and digital technologies so they may collaborate in real-time as a single, super resource. Together, they quickly digitally alter entire end-to-end processes, enabling greatly expanded, streamlined, and improved employee and customer interactions across all channels and at scale from the front to the back office.

Furthermore, regardless of legacy IT and digital limitations, digital experience transformation can be accomplished with unparalleled ease, speed, and security thanks to TrustPortal and Digital Workforce’s cloud-based strategy, with significantly expedited go-to-market durations. ROI can be produced at 10% of the cost of conventional digitization and automation methods, not in years.

Experience is also on people’s minds, according to their comments, which were released in a report by the international market research firm Forrester. While more than half of respondents say enhancing employee experience is a top priority, more than two-thirds of respondents say improving customer experience is a top priority.

To create a more experience-led business, leaders know they must adapt their people, processes and technology—but few have the tools or expertise to do so without outside help. The complex, evolving work of digital transformation shouldn’t be tackled alone. A technology consulting partner is now one of the most powerful resources for companies to seamlessly get from where they are to where they want to be.

Unique problems require customized solutions

Tallent says it’s important for businesses to identify a transformation partner with wide-ranging options for a multi-pronged approach to tackle pain points.

Business-critical apps may be migrated, updated, and secured with the aid of Kyndryl’s services, and the company’s cloud services make it easier to adopt hybrid and multi-cloud strategies. Organizations can more efficiently manage information and produce insights that improve their business with the help of Kyndryl’s data and AI resources, and the company’s digital workplace services use an open digital workplace platform to streamline a hybrid work environment and boost enterprise productivity. Moreover, Kyndryl offers companies a platform for integrated cyber resilience that improves regulatory compliance and cyber assurance.

In addition to providing value to its partners across industries, Tallent claims that this range of technology consulting services also encourages an agile co-innovation strategy and promotes a continuous lifecycle approach that meets organizations where they are in their transformation path. Large and scattered businesses can take advantage of Kyndryl’s global delivery capabilities and alliance connections with top technology companies like Microsoft, ServiceNow, Google, and Amazon Web Services.

Together, with Kyndryl’s extensive resources, according to Tallent, enable businesses to evaluate their strategic course.Tet and Capgemini oversaw a series of training sessions intended to transfer processes to the appropriate staff members before introducing the new approach. To prepare them for the impending change, Capgemini specialists organized these workshops where they showed designated Tet users how to operate inside the new ways of working. But, by employing a “train-the-trainers” strategy, the organizations significantly increased the impact of these sessions. The chosen Tet trainees instead used their newly acquired skills to complete the remainder of the educational experience themselves, saving a big stream of Tet personnel from having to travel to Capgemini for training.

varsha sarkar

March 2, 2023

2:18 pm

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