BNY Mellon, one of the oldest and most trusted financial institutions, is taking a bold step into digital transformation with its AI-powered agent designed to streamline user interaction within its API marketplace. As clients increasingly demand faster integration, improved accessibility, and real-time solutions, BNY’s intelligent assistant delivers just that—offering personalized support and simplifying API adoption […]
Category: CX Automation
Transitioning to a Dynamic Data Hub: The Future of Customer Experience (CX).
In today’s fast-evolving digital landscape, customer experience (CX) is no longer a linear journey — it’s a dynamic, personalized, and data-driven interaction. At the heart of this transformation lies the shift from static customer databases to Dynamic Data Hubs. What Is a Dynamic Data Hub? A Dynamic Data Hub is a centralized, real-time system that […]
Automation Anywhere Launches AI Agents on AWS Marketplace.
Automation Anywhere, a leading player in the robotic process automation (RPA) space, has officially launched its AI-powered agents on the AWS Marketplace, marking a significant step toward democratizing intelligent automation at scale. This move brings together the capabilities of generative AI, automation, and cloud to empower businesses to streamline operations more efficiently than ever before. […]
How Generative AI Is Supercharging Customer Support Agents.
Customer service is evolving fast, and Generative AI is leading the charge. No longer just a futuristic buzzword, this technology is now actively transforming how customer support teams operate, offering real-time assistance, faster resolutions, and smarter content generation. Boosting Agent Productivity in Real Time Support agents today handle dozens—sometimes hundreds—of inquiries each day. That’s where […]
Gartner Highlights Rising Pressure on Customer Service Leaders to Embrace “Limitless Automation”
Customer service is undergoing a major transformation — and according to Gartner, service leaders are feeling the heat. A recent report by the global research and advisory firm reveals that customer service executives are under mounting pressure to implement what’s being called “limitless automation” to drive efficiency, reduce costs, and meet rising customer expectations. But […]
Rocket CRM Launches Advanced Automation System to Supercharge Customer and Sales Management.
A Major Leap in CRM Efficiency Rocket CRM has officially launched its enhanced CRM automation system, designed to simplify customer management and streamline sales operations. This upgraded solution promises to revolutionize how businesses interact with customers, manage pipelines, and close deals faster. In today’s competitive market, manual processes can no longer keep up. Rocket CRM’s […]
IMI Strengthens Leadership with Senior Appointment to Boost Industrial Automation Support.
IMI, a global engineering company known for its precision control and motion solutions, has announced a key senior appointment aimed at enhancing customer support and accelerating innovation in the field of industrial automation. The move is part of IMI’s broader strategy to deliver more value to its industrial clients as automation becomes central to productivity […]
WIZ.AI and Agora Join Forces to Revolutionize Multilingual Customer Automation with AI Agents.
In a landmark collaboration set to transform the customer service landscape, Singapore-based WIZ.AI has partnered with US real-time engagement platform Agora to deliver next-generation multilingual AI-powered customer service agents. This partnership is aimed at meeting the rapidly growing demand for automated, scalable, and language-inclusive customer interactions across industries. As businesses strive to offer seamless support […]
Salesforce Debuts Agentforce 3: Redefining Customer Service with AI.
Salesforce, the global leader in CRM and enterprise cloud solutions, has officially launched Agentforce 3, its next-generation AI-powered service platform designed to transform the way businesses manage customer support and service operations. Built on the power of Salesforce Einstein and its robust data cloud, Agentforce 3 brings a new level of intelligence, speed, and automation […]
Broad River Retail Enhances Customer Experience with Automation Solutions.
Broad River Retail, one of the largest and most recognized licensees of Ashley HomeStore, is taking bold strides to enhance customer experience by leveraging automation and intelligent technologies across its operations. As customer expectations evolve in the age of instant service and personalization, Broad River is using automation to create smarter, faster, and more responsive […]
