In a bold move to transform customer experience (CX) and operational efficiency, PwC India has announced a strategic partnership with Kapture CX, a leading SaaS-based customer experience platform. The collaboration aims to harness the power of agentic automation — a new frontier in intelligent CX — to help businesses deliver faster, smarter, and more personalized […]
Category: CX Automation
Firstsource and Sanas Launch Real-Time AI for CX Excellence.
In a major move aimed at transforming the customer experience (CX) landscape, Firstsource Solutions, a global leader in business process management, has partnered with Sanas, a Silicon Valley-based AI company, to introduce real-time voice AI technology for customer interactions. This collaboration signals a shift in how businesses can leverage artificial intelligence to drive clarity, empathy, […]
The Future of CX: How AI and Strategic Partnerships Drive Value
Customer experience (CX) is no longer just a buzzword — it’s a competitive differentiator. In today’s digital-first world, consumers expect seamless, personalized, and responsive interactions across every touchpoint. To meet these expectations, companies are increasingly turning to artificial intelligence (AI) and strategic partnerships to deliver more meaningful and efficient customer experiences. AI: Transforming Customer Experience […]
Agentic AI in CX Gets $1B Backing With Parloa’s Latest Raise
In a bold endorsement of the future of AI-driven customer experiences (CX), Parloa, a leading conversational AI startup, has secured a $1 billion backing to accelerate the development and deployment of agentic AI in CX. This funding round marks a major inflection point in how enterprises will approach customer service and experience automation in the […]
Ex-Meta Engineer Raises $14M to Reinvent Customer Service in the Home Services Industry
In a move that signals growing momentum in vertical-specific AI innovation, a former Meta engineer has raised $14 million to launch an AI-powered customer service platform tailored for the home services industry—plumbers, electricians, HVAC pros, and more. While AI is already revolutionizing sectors like finance and healthcare, home services has traditionally lagged behind in tech […]
Samsung India Enhances Customer Service with AI-Powered Remote Diagnostic and Troubleshooting Tool.
Samsung India has a game-changing upgrade to its customer service ecosystem with the launch of an AI-powered remote diagnostic and troubleshooting tool. This innovation reinforces Samsung’s commitment to delivering faster, smarter, and more efficient support experiences for its vast user base across the country. Smarter Customer Service Through AI Innovation The new tool leverages artificial […]
NICE Launches CXone Mpower Orchestrator: The First True End-to-End AI Automation for CX.
NICE, a global leader in cloud contact center solutions, has unveiled CXone Mpower Orchestrator, a groundbreaking AI-powered platform designed to deliver the industry’s first true end-to-end automation for customer experience (CX). This innovation promises to revolutionize how businesses handle customer interactions by seamlessly integrating AI across every touchpoint. Why This is a Game-Changer Traditional CX automation often […]
Cisco Launches Webex Agentic AI Systems to Automate CX and EX.
Cisco has taken a major leap in customer experience (CX) and employee experience (EX) automation with the launch of its Webex Agentic AI systems. This next-generation AI-powered platform is designed to enhance customer interactions, employee productivity, and business efficiency through advanced automation and intelligence. What Are Webex Agentic AI Systems? Cisco’s Webex Agentic AI is […]
Adobe Introduces AI Tools to Enhance Marketing and Customer Experiences.
Adobe has released a new suite of AI-powered tools designed to revolutionize marketing and customer experiences. These innovations, integrated into Adobe Experience Cloud, aim to empower businesses with personalized content creation, predictive analytics, and automated customer engagement. AI-Powered Features for Marketers Adobe’s latest AI tools leverage Adobe Sensei, the company’s artificial intelligence and machine learning […]
HSBC to Prioritize Generative AI for Customer Experience and Efficiency.
HSBC is taking a bold step toward digital transformation by prioritizing generative AI (Gen AI) to enhance customer experience (CX) and operational efficiency. As one of the world’s largest financial institutions, HSBC aims to leverage AI-driven innovations to streamline services, personalize customer interactions, and optimize banking operations. How HSBC Plans to Use Generative AI HSBC […]
