Broad River Retail, one of the largest and most recognized licensees of Ashley HomeStore, is taking bold strides to enhance customer experience by leveraging automation and intelligent technologies across its operations. As customer expectations evolve in the age of instant service and personalization, Broad River is using automation to create smarter, faster, and more responsive […]
Category: CX Automation
Digital Island Picks Verint to Deliver AI-Enabled CX Automation.
In a strategic move to elevate customer experiences, Digital Island has partnered with Verint, a global leader in customer engagement solutions, to bring AI-enabled CX (Customer Experience) automation to the forefront of its service offerings. This collaboration marks a significant step forward in how businesses in the Asia-Pacific region are embracing intelligent automation to drive […]
Verint Genie Bot Delivers Millions in Business Value Through Intelligent Automation
Verint, a global leader in customer engagement solutions, has unveiled the success of its cutting-edge Genie Bot, an AI-powered conversational platform that is transforming how enterprises approach customer service and business efficiency. The Genie Bot is reportedly delivering millions of dollars in business value by optimizing interactions, reducing operational costs, and enhancing the overall customer […]
PwC India and Kapture CX Partner to Accelerate Agentic Automation Innovation
In a bold move to transform customer experience (CX) and operational efficiency, PwC India has announced a strategic partnership with Kapture CX, a leading SaaS-based customer experience platform. The collaboration aims to harness the power of agentic automation — a new frontier in intelligent CX — to help businesses deliver faster, smarter, and more personalized […]
Firstsource and Sanas Launch Real-Time AI for CX Excellence.
In a major move aimed at transforming the customer experience (CX) landscape, Firstsource Solutions, a global leader in business process management, has partnered with Sanas, a Silicon Valley-based AI company, to introduce real-time voice AI technology for customer interactions. This collaboration signals a shift in how businesses can leverage artificial intelligence to drive clarity, empathy, […]
The Future of CX: How AI and Strategic Partnerships Drive Value
Customer experience (CX) is no longer just a buzzword — it’s a competitive differentiator. In today’s digital-first world, consumers expect seamless, personalized, and responsive interactions across every touchpoint. To meet these expectations, companies are increasingly turning to artificial intelligence (AI) and strategic partnerships to deliver more meaningful and efficient customer experiences. AI: Transforming Customer Experience […]
Agentic AI in CX Gets $1B Backing With Parloa’s Latest Raise
In a bold endorsement of the future of AI-driven customer experiences (CX), Parloa, a leading conversational AI startup, has secured a $1 billion backing to accelerate the development and deployment of agentic AI in CX. This funding round marks a major inflection point in how enterprises will approach customer service and experience automation in the […]
Ex-Meta Engineer Raises $14M to Reinvent Customer Service in the Home Services Industry
In a move that signals growing momentum in vertical-specific AI innovation, a former Meta engineer has raised $14 million to launch an AI-powered customer service platform tailored for the home services industry—plumbers, electricians, HVAC pros, and more. While AI is already revolutionizing sectors like finance and healthcare, home services has traditionally lagged behind in tech […]
Samsung India Enhances Customer Service with AI-Powered Remote Diagnostic and Troubleshooting Tool.
Samsung India has a game-changing upgrade to its customer service ecosystem with the launch of an AI-powered remote diagnostic and troubleshooting tool. This innovation reinforces Samsung’s commitment to delivering faster, smarter, and more efficient support experiences for its vast user base across the country. Smarter Customer Service Through AI Innovation The new tool leverages artificial […]
NICE Launches CXone Mpower Orchestrator: The First True End-to-End AI Automation for CX.
NICE, a global leader in cloud contact center solutions, has unveiled CXone Mpower Orchestrator, a groundbreaking AI-powered platform designed to deliver the industry’s first true end-to-end automation for customer experience (CX). This innovation promises to revolutionize how businesses handle customer interactions by seamlessly integrating AI across every touchpoint. Why This is a Game-Changer Traditional CX automation often […]
