Artificial Intelligence (AI) has become a cornerstone of enterprise customer experience (CX) strategies. Companies are investing heavily in AI-powered chatbots, virtual assistants, and predictive analytics to enhance customer engagement. Yet, research shows that 74% of enterprise CX AI programs fail to deliver measurable results. Understanding why these initiatives fall short is crucial to ensuring success. […]
Category: CX Automation
BlueSnap Partners with Commerce to Launch First-Ever AR Automation & ERP-Integrated Customer Portal
Global payment platform BlueSnap has announced a groundbreaking partnership with Commerce to launch the first-ever Accounts Receivable (AR) automation and ERP-integrated customer portal. This innovative solution aims to streamline B2B payment processes, improve cash flow, and enhance the overall customer experience. Revolutionizing AR ManagementManaging accounts receivable has long been a challenge for businesses, especially those […]
Human-Centered AI in Banking: Leveraging Automation for Customer Value.
The rise of artificial intelligence (AI) in banking is reshaping how financial institutions operate. While automation brings speed and efficiency, the most successful banks are ensuring AI remains human-centered—designed to enhance, not replace, human interaction. Balancing Technology and Human Touch In the digital era, customers expect quick resolutions and personalized experiences. AI-powered chatbots, virtual assistants, […]
Beyond Automation: Designing Customer-First Experiences with Engage+
In the age of digital transformation, automation has become the standard for customer service. But forward-thinking brands are now realizing that automation alone isn’t enough. True success lies in crafting customer-first experiences—and that’s where Engage+ steps in. Engage+ is more than just a customer engagement platform. It’s a solution built to help businesses move beyond […]
Verint Targets $24B CX Tech Market with AI-Powered Automation and Scalable ARR Growth.
AI at the Heart of CX Innovation Verint, a leading customer engagement platform, is positioning itself as a dominant force in the $24 billion Customer Experience (CX) technology market. With a strong focus on AI-driven automation, the company is reshaping how enterprises manage customer interactions across channels while boosting operational efficiency. Scalable ARR Model Driving […]
Your Next Customers Will Be AI. Are You Ready?
The Rise of Machine Customers In the near future, your customers may not be humans at all—they’ll be AI agents. As artificial intelligence becomes more autonomous, machines are starting to make purchasing decisions on behalf of people and businesses. From smart assistants to enterprise procurement bots, machine customers are real—and they’re growing fast. How AI […]
How BNY Mellon’s AI Agent Helps Customers Navigate Its API Marketplace.
BNY Mellon, one of the oldest and most trusted financial institutions, is taking a bold step into digital transformation with its AI-powered agent designed to streamline user interaction within its API marketplace. As clients increasingly demand faster integration, improved accessibility, and real-time solutions, BNY’s intelligent assistant delivers just that—offering personalized support and simplifying API adoption […]
Transitioning to a Dynamic Data Hub: The Future of Customer Experience (CX).
In today’s fast-evolving digital landscape, customer experience (CX) is no longer a linear journey — it’s a dynamic, personalized, and data-driven interaction. At the heart of this transformation lies the shift from static customer databases to Dynamic Data Hubs. What Is a Dynamic Data Hub? A Dynamic Data Hub is a centralized, real-time system that […]
Automation Anywhere Launches AI Agents on AWS Marketplace.
Automation Anywhere, a leading player in the robotic process automation (RPA) space, has officially launched its AI-powered agents on the AWS Marketplace, marking a significant step toward democratizing intelligent automation at scale. This move brings together the capabilities of generative AI, automation, and cloud to empower businesses to streamline operations more efficiently than ever before. […]
How Generative AI Is Supercharging Customer Support Agents.
Customer service is evolving fast, and Generative AI is leading the charge. No longer just a futuristic buzzword, this technology is now actively transforming how customer support teams operate, offering real-time assistance, faster resolutions, and smarter content generation. Boosting Agent Productivity in Real Time Support agents today handle dozens—sometimes hundreds—of inquiries each day. That’s where […]
