Automation Anywhere, a leading player in the robotic process automation (RPA) space, has officially launched its AI-powered agents on the AWS Marketplace, marking a significant step toward democratizing intelligent automation at scale. This move brings together the capabilities of generative AI, automation, and cloud to empower businesses to streamline operations more efficiently than ever before. […]
Category: CX Automation
How Generative AI Is Supercharging Customer Support Agents.
Customer service is evolving fast, and Generative AI is leading the charge. No longer just a futuristic buzzword, this technology is now actively transforming how customer support teams operate, offering real-time assistance, faster resolutions, and smarter content generation. Boosting Agent Productivity in Real Time Support agents today handle dozens—sometimes hundreds—of inquiries each day. That’s where […]
Gartner Highlights Rising Pressure on Customer Service Leaders to Embrace “Limitless Automation”
Customer service is undergoing a major transformation — and according to Gartner, service leaders are feeling the heat. A recent report by the global research and advisory firm reveals that customer service executives are under mounting pressure to implement what’s being called “limitless automation” to drive efficiency, reduce costs, and meet rising customer expectations. But […]
Rocket CRM Launches Advanced Automation System to Supercharge Customer and Sales Management.
A Major Leap in CRM Efficiency Rocket CRM has officially launched its enhanced CRM automation system, designed to simplify customer management and streamline sales operations. This upgraded solution promises to revolutionize how businesses interact with customers, manage pipelines, and close deals faster. In today’s competitive market, manual processes can no longer keep up. Rocket CRM’s […]
IMI Strengthens Leadership with Senior Appointment to Boost Industrial Automation Support.
IMI, a global engineering company known for its precision control and motion solutions, has announced a key senior appointment aimed at enhancing customer support and accelerating innovation in the field of industrial automation. The move is part of IMI’s broader strategy to deliver more value to its industrial clients as automation becomes central to productivity […]
WIZ.AI and Agora Join Forces to Revolutionize Multilingual Customer Automation with AI Agents.
In a landmark collaboration set to transform the customer service landscape, Singapore-based WIZ.AI has partnered with US real-time engagement platform Agora to deliver next-generation multilingual AI-powered customer service agents. This partnership is aimed at meeting the rapidly growing demand for automated, scalable, and language-inclusive customer interactions across industries. As businesses strive to offer seamless support […]
Salesforce Debuts Agentforce 3: Redefining Customer Service with AI.
Salesforce, the global leader in CRM and enterprise cloud solutions, has officially launched Agentforce 3, its next-generation AI-powered service platform designed to transform the way businesses manage customer support and service operations. Built on the power of Salesforce Einstein and its robust data cloud, Agentforce 3 brings a new level of intelligence, speed, and automation […]
Broad River Retail Enhances Customer Experience with Automation Solutions.
Broad River Retail, one of the largest and most recognized licensees of Ashley HomeStore, is taking bold strides to enhance customer experience by leveraging automation and intelligent technologies across its operations. As customer expectations evolve in the age of instant service and personalization, Broad River is using automation to create smarter, faster, and more responsive […]
Digital Island Picks Verint to Deliver AI-Enabled CX Automation.
In a strategic move to elevate customer experiences, Digital Island has partnered with Verint, a global leader in customer engagement solutions, to bring AI-enabled CX (Customer Experience) automation to the forefront of its service offerings. This collaboration marks a significant step forward in how businesses in the Asia-Pacific region are embracing intelligent automation to drive […]
Verint Genie Bot Delivers Millions in Business Value Through Intelligent Automation
Verint, a global leader in customer engagement solutions, has unveiled the success of its cutting-edge Genie Bot, an AI-powered conversational platform that is transforming how enterprises approach customer service and business efficiency. The Genie Bot is reportedly delivering millions of dollars in business value by optimizing interactions, reducing operational costs, and enhancing the overall customer […]
