IMI, a global engineering company known for its precision control and motion solutions, has announced a key senior appointment aimed at enhancing customer support and accelerating innovation in the field of industrial automation. The move is part of IMI’s broader strategy to deliver more value to its industrial clients as automation becomes central to productivity […]
Category: CX Automation
WIZ.AI and Agora Join Forces to Revolutionize Multilingual Customer Automation with AI Agents.
In a landmark collaboration set to transform the customer service landscape, Singapore-based WIZ.AI has partnered with US real-time engagement platform Agora to deliver next-generation multilingual AI-powered customer service agents. This partnership is aimed at meeting the rapidly growing demand for automated, scalable, and language-inclusive customer interactions across industries. As businesses strive to offer seamless support […]
Salesforce Debuts Agentforce 3: Redefining Customer Service with AI.
Salesforce, the global leader in CRM and enterprise cloud solutions, has officially launched Agentforce 3, its next-generation AI-powered service platform designed to transform the way businesses manage customer support and service operations. Built on the power of Salesforce Einstein and its robust data cloud, Agentforce 3 brings a new level of intelligence, speed, and automation […]
Broad River Retail Enhances Customer Experience with Automation Solutions.
Broad River Retail, one of the largest and most recognized licensees of Ashley HomeStore, is taking bold strides to enhance customer experience by leveraging automation and intelligent technologies across its operations. As customer expectations evolve in the age of instant service and personalization, Broad River is using automation to create smarter, faster, and more responsive […]
Digital Island Picks Verint to Deliver AI-Enabled CX Automation.
In a strategic move to elevate customer experiences, Digital Island has partnered with Verint, a global leader in customer engagement solutions, to bring AI-enabled CX (Customer Experience) automation to the forefront of its service offerings. This collaboration marks a significant step forward in how businesses in the Asia-Pacific region are embracing intelligent automation to drive […]
Verint Genie Bot Delivers Millions in Business Value Through Intelligent Automation
Verint, a global leader in customer engagement solutions, has unveiled the success of its cutting-edge Genie Bot, an AI-powered conversational platform that is transforming how enterprises approach customer service and business efficiency. The Genie Bot is reportedly delivering millions of dollars in business value by optimizing interactions, reducing operational costs, and enhancing the overall customer […]
PwC India and Kapture CX Partner to Accelerate Agentic Automation Innovation
In a bold move to transform customer experience (CX) and operational efficiency, PwC India has announced a strategic partnership with Kapture CX, a leading SaaS-based customer experience platform. The collaboration aims to harness the power of agentic automation — a new frontier in intelligent CX — to help businesses deliver faster, smarter, and more personalized […]
Firstsource and Sanas Launch Real-Time AI for CX Excellence.
In a major move aimed at transforming the customer experience (CX) landscape, Firstsource Solutions, a global leader in business process management, has partnered with Sanas, a Silicon Valley-based AI company, to introduce real-time voice AI technology for customer interactions. This collaboration signals a shift in how businesses can leverage artificial intelligence to drive clarity, empathy, […]
The Future of CX: How AI and Strategic Partnerships Drive Value
Customer experience (CX) is no longer just a buzzword — it’s a competitive differentiator. In today’s digital-first world, consumers expect seamless, personalized, and responsive interactions across every touchpoint. To meet these expectations, companies are increasingly turning to artificial intelligence (AI) and strategic partnerships to deliver more meaningful and efficient customer experiences. AI: Transforming Customer Experience […]
Agentic AI in CX Gets $1B Backing With Parloa’s Latest Raise
In a bold endorsement of the future of AI-driven customer experiences (CX), Parloa, a leading conversational AI startup, has secured a $1 billion backing to accelerate the development and deployment of agentic AI in CX. This funding round marks a major inflection point in how enterprises will approach customer service and experience automation in the […]
