Salesforce Expands Into IT Service Management Salesforce has announced the launch of its new Agentic IT service, a direct move into the IT service management (ITSM) market. This bold step positions Salesforce as a challenger to industry leader ServiceNow, aiming to capture enterprises seeking smarter, AI-powered IT solutions. What Is Agentic IT Service? The new […]
Tag: Agentic
Why Agentic AI Is Redefining Customer Experience in 2025.
Artificial intelligence is no longer just about automation—it’s evolving into agentic AI, a new era where AI systems act proactively, independently, and intelligently to deliver value. In 2025, this shift is transforming how businesses connect with customers, creating experiences that are more personalized, seamless, and human-like than ever before. From Reactive to Proactive Engagement Traditional […]
