In the fast-paced world of digital transformation, agentic AI is quickly emerging as the next major disruptor — especially in the realm of customer service. According to recent insights from top business leaders, there is a growing consensus that agentic AI will soon take over large portions of customer service operations, transforming how businesses interact […]
Tag: Agentic AI
Capital One Unlocks New Agentic AI Capabilities to Revolutionize Financial Services
Capital One is stepping into the next generation of AI innovation with the launch of agentic AI capabilities, signaling a bold move toward automating complex financial operations while enhancing customer experience. Unlike traditional AI systems that operate in reactive or assistive modes, agentic AI functions as a proactive, semi-autonomous agent capable of planning, learning, and […]
Agentic AI in CX Gets $1B Backing With Parloa’s Latest Raise
In a bold endorsement of the future of AI-driven customer experiences (CX), Parloa, a leading conversational AI startup, has secured a $1 billion backing to accelerate the development and deployment of agentic AI in CX. This funding round marks a major inflection point in how enterprises will approach customer service and experience automation in the […]
KPMG Bets on “Agentic AI” That Works 24/7 – Job Killer or Productivity Booster?
The consulting giant KPMG has unveiled plans to develop autonomous AI agents that work at unprecedented speed without breaks – sparking both excitement and anxiety about the future of professional work. The Rise of the 24/7 AI Workforce KPMG’s “Agentic AI” initiative promises:✔ Continuous operation – No sleep, vacations, or coffee breaks✔ Lightning-fast analysis – Processes complex data in minutes, […]
Amazon’s AWS Forms New Group Focused on Agentic AI.
Amazon Web Services (AWS) is making a major move in the artificial intelligence space by forming a new group dedicated to agentic AI. This initiative underscores AWS’s commitment to advancing AI capabilities by developing intelligent agents that can operate autonomously, make decisions and execute tasks with minimal human intervention. What Is Agentic AI? Agentic AI […]
