The Rise of Automated Customer Service Many companies have adopted automated customer service systems to reduce costs and improve efficiency. Chatbots, AI-driven support, and interactive voice response (IVR) systems are now common. While these tools streamline processes, they may have unintended consequences on customer loyalty. Lack of Human Connection Automated systems often lack empathy and […]
Tag: Customer Service
Salesforce Debuts Agentforce 3: Redefining Customer Service with AI.
Salesforce, the global leader in CRM and enterprise cloud solutions, has officially launched Agentforce 3, its next-generation AI-powered service platform designed to transform the way businesses manage customer support and service operations. Built on the power of Salesforce Einstein and its robust data cloud, Agentforce 3 brings a new level of intelligence, speed, and automation […]
