Delivering seamless customer experiences has become a business priority. To support this, Cyara has introduced Pulse 360, its next-generation CX Assurance Engine designed to monitor, test, and optimize digital customer interactions. 🔑 What Is Pulse 360? Pulse 360 is a comprehensive customer experience monitoring solution. It provides real-time insights into how customers interact with digital […]
Tag: CX
Why 74% of Enterprise CX AI Programs Fail — And How to Make Them Work.
Artificial Intelligence (AI) has become a cornerstone of enterprise customer experience (CX) strategies. Companies are investing heavily in AI-powered chatbots, virtual assistants, and predictive analytics to enhance customer engagement. Yet, research shows that 74% of enterprise CX AI programs fail to deliver measurable results. Understanding why these initiatives fall short is crucial to ensuring success. […]
Rewriting Customer Experience, One Industry at a Time: How Kapture CX Is Powering the Next Generation of Enterprise Support.
In today’s fast-paced digital economy, customer experience (CX) has become the ultimate brand differentiator. As customer expectations evolve, enterprises across industries are under increasing pressure to deliver personalized, seamless, and intelligent support—and that’s exactly where Kapture CX is making its mark. The New Era of Enterprise Support Kapture CX is a customer experience automation platform […]
