Customer service is undergoing a major transformation — and according to Gartner, service leaders are feeling the heat. A recent report by the global research and advisory firm reveals that customer service executives are under mounting pressure to implement what’s being called “limitless automation” to drive efficiency, reduce costs, and meet rising customer expectations. But […]
Tag: Gartner
Gartner: Build Trust in Data Before Betting the Business on AI.
As AI adoption accelerates across industries, Gartner has issued a critical reminder for business leaders: don’t place big bets on AI until you’ve built trust in your data. In its latest insights, the research firm emphasizes that the quality, integrity, and governance of data will ultimately determine the success—or failure—of AI-driven strategies. Why Data Trust […]
