Microsoft is making headlines again—this time for two sharply contrasting reasons. On one hand, the tech giant is celebrating significant advances in artificial intelligence, citing growth in its AI-powered services and infrastructure. On the other, it’s facing backlash and rising concern over job security as news of fresh layoffs spreads across its global workforce. AI […]
Tag: Highlights
Gartner Highlights Rising Pressure on Customer Service Leaders to Embrace “Limitless Automation”
Customer service is undergoing a major transformation — and according to Gartner, service leaders are feeling the heat. A recent report by the global research and advisory firm reveals that customer service executives are under mounting pressure to implement what’s being called “limitless automation” to drive efficiency, reduce costs, and meet rising customer expectations. But […]
