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How Real-Time Interaction Management (RTIM) Software Enhances Customer Journeys.

How Real-Time Interaction Management (RTIM) Software Enhances Customer Journeys.

In today’s digital-first world, customer expectations are sky-high. They demand personalized, timely, and seamless experiences across every touchpoint. Enter Real-Time Interaction Management (RTIM) software — a game-changer in enhancing the customer journey across channels. What is RTIM? Real-Time Interaction Management (RTIM) refers to software that analyzes customer data in real-time and delivers contextually relevant messages […]