Salesforce Expands Into IT Service Management Salesforce has announced the launch of its new Agentic IT service, a direct move into the IT service management (ITSM) market. This bold step positions Salesforce as a challenger to industry leader ServiceNow, aiming to capture enterprises seeking smarter, AI-powered IT solutions. What Is Agentic IT Service? The new […]
Tag: Salesforce
Salesforce Must Prove Software’s Staying Power in the AI Age.
Salesforce, the global leader in customer relationship management (CRM) software, faces a defining moment in the era of artificial intelligence. As AI reshapes how businesses interact with customers, the company must demonstrate that its software remains essential and competitive. AI Disruption in Enterprise Software The rapid adoption of generative AI is changing expectations for business […]
Microsoft, Salesforce, Oracle, TCS Slash Thousands of Jobs as AI Reshapes Tech: Latest Layoff Updates.
AI Revolution Forces Tech Giants to Restructure Artificial Intelligence is transforming the technology landscape at a rapid pace. Global companies are embracing automation to increase efficiency. This shift is reshaping the workforce and leading to large-scale layoffs. Microsoft, Salesforce, Oracle, and TCS are the latest companies to announce job cuts. Microsoft Reduces Workforce Amid AI […]
Salesforce CEO Defends Layoffs Amid AI Shift, Calls It the ‘Most Exciting Months’ of His Career.
Salesforce has reduced its workforce from 9,000 to 5,000 employees, with CEO Marc Benioff citing AI-driven transformation as the driving factor. While the layoffs sparked criticism, Benioff described this period as the “most exciting months” of his career, emphasizing how AI is reshaping the company’s future. Why the Layoffs Happened According to Benioff, advances in […]
Salesforce Acquires Regrello to Strengthen CRM Workflow Capabilities.
Salesforce Expands with Regrello Acquisition Salesforce has announced the acquisition of Regrello, a company specializing in workflow automation and collaboration tools. The move underscores Salesforce’s mission to enhance its CRM platform with advanced productivity solutions. Why Salesforce Chose Regrello Regrello is known for simplifying complex workflows across industries such as manufacturing, supply chain, and operations. […]
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next.
Salesforce has announced plans to acquire Waii, a data and AI technology company, in a move aimed at strengthening its Data Cloud and Tableau offerings. The acquisition reflects Salesforce’s ongoing push to integrate more advanced AI-driven insights and automation into its analytics and data management tools. Enhancing Data Cloud Capabilities The Data Cloud is at […]
Salesforce Debuts Agentforce 3: Redefining Customer Service with AI.
Salesforce, the global leader in CRM and enterprise cloud solutions, has officially launched Agentforce 3, its next-generation AI-powered service platform designed to transform the way businesses manage customer support and service operations. Built on the power of Salesforce Einstein and its robust data cloud, Agentforce 3 brings a new level of intelligence, speed, and automation […]
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals.
Salesforce is doubling down on AI-driven customer experiences with the launch of Agentic Self-Service, a new product designed to transform traditional customer portals into intelligent, autonomous assistants. Revealed during its latest announcement, this innovation aims to reduce dependency on human agents by enabling customer portals to think, decide, and act on behalf of the user. […]
Salesforce to Acquire Informatica for $8 Billion to Strengthen AI Data Capabilities.
In a major move to solidify its position in the AI-driven enterprise software space, Salesforce is set to acquire Informatica in a deal valued at $8 billion. The acquisition marks one of Salesforce’s biggest strategic investments in recent years, aimed at enhancing its AI data infrastructure and offering more powerful tools for its customers. Why […]
Salesforce Expands Agentic AI Capabilities into HR and Consumer Goods
Salesforce, a global leader in CRM and enterprise software, is pushing the boundaries of AI by expanding its agentic AI capabilities into new industries—human resources (HR) and consumer goods. This move signals a major step forward in bringing intelligent automation to industries that thrive on personalization, scale, and rapid decision-making. What is Agentic AI? Agentic […]
