Salesforce is doubling down on AI-driven customer experiences with the launch of Agentic Self-Service, a new product designed to transform traditional customer portals into intelligent, autonomous assistants. Revealed during its latest announcement, this innovation aims to reduce dependency on human agents by enabling customer portals to think, decide, and act on behalf of the user. […]
Tag: Self-Service
Employee Self-Service Portals: Enhancing HR Efficiency.
In today’s digital age, organizations are constantly seeking ways to improve efficiency, reduce administrative burdens, and enhance employee satisfaction. One of the most impactful solutions is the implementation of Employee Self-Service (ESS) portals. These platforms empower employees to take control of their HR-related tasks, streamlining operations and driving productivity across the organization. What Are Employee […]
