There is no doubt that MSP software is reliable when managing clients for IT service providers. However, as there are so many things to manage and keep track of, there is always a risk that you might miss or forget some important aspects. This is where MSP software shines – streamlining and automating workflows to detect and prevent disruptions before they happen.
A recent survey of 419 managed service providers has revealed that fully 85 percent of people see opportunities to grow their businesses, while 59 percent have expanded their service portfolios within the past year.
If you’re thinking about adding new services and tools to your portfolio, now is a perfect time. But first, let’s find out what MSP is below.
What is MSP Software?
Managed service providers help businesses monitor customer networks and manage their workload. They do this by installing monitoring devices onto client networks and devices.
An MSP’s software program enables enterprises to offer clients cloud services, security, compliance, automated monitoring, multifactor authentication, policy enforcement, and more.
Top MSP Software and Tools
Although each of the following solutions focuses on a different area of IT, they all support MSP companies in monitoring their customers’ networks, servers, computers, and even endpoints.
Let’s go to:
Atera
The best choice for companies that require a complete RMM solution for their small business.
Atera is a cloud-based solution for monitoring remote assets for managed service providers, IT teams, and other organizations. This MSP software solution provides remote management services to clients and allows access to their machines. The Atera CRM platform includes billing and service level agreement features, and it works well for small MSPs and IT companies.
You can add unlimited devices with Atera.
Benefits
- An easy-to-use interface and an easy setup
- Integration with Webroot antivirus
- Managing patches automatically
- Support and remote access via Splashtop
Overall, prices are low.
LogicMonitor
Ideal for enterprise monitoring platforms that need customization.
MSPs can manage clients’ infrastructure using LogicMonitor’s cloud-based monitoring platform, which works for both on-premises and cloud environments. With LogicMonitor, you can quickly reduce alerts and find problems within the customer’s IT environment. A customer can see cloud instances and virtual machines on LogicMonitor’s dashboard, which is accessible through web browser.
LogicMonitor’s price is more suited to larger companies.
Benefits
- It enables you to track CPU and container usage, volumes used, and cloud service billing charges
- Customizable monitoring experiences
- Make their scripts for collecting data
Pulseway
Businesses need constant access to their mobile devices.
Pulseway’s network and device monitoring software aren’t entirely as well known as other major MSP options. Still, customers praise its value and excellent mobile app. Several Pulseway users mentioned the possibility of resolving issues remotely from their phones.
Pulseway integrates Webroot’s antivirus with patch management.
Benefits
- An excellent mobile application
- Feature-rich yet reasonably priced
- Mobile and desktop management of devices and systems
WebTitan
Medium-sized companies that require reliable malware blocking and website filtering.
For MSPs and other organizations looking to control user access to web content, WebTitan offers website, email, and malware filtering and blocking options. The company offers several different products, but its cloud-based MSP solution is its most popular product.
It is necessary to whitelist and blacklist domains to fix incorrect site blocking.
Benefits
- Easy installation of the solution
- Filtering and blocking fully customizable capabilities
- Provides highly reliable protection against malicious websites and e-mails
Jira Service Management
Ideally suited to organizations with IT personnel managing help desk tickets.
Formerly known as the Service Desk. After 2020, it was renamed Jira Service Management. It is basically an IT ticketing solution that can be used by MSPs and enterprises to handle IT issues. It lets you submit help desk tickets both as an employee and as a customer. Due to the complexity of learning and configuring it, it is best for businesses with teams of technicians that can take advantage of its excellent ticketing features.
Jira Service Management comes in on-premises and cloud versions, and a free MSP software version is available for non-profit organizations.
Benefits
- An intuitive and modern user interface
- Easily customizable software
- Assist with project management
- Ticket management platform that works
- Improved employee-customer communication
Summary
Having read this article, you might now realize what an important role MSB can play in a company’s success. Adapting to your favorite MSP tools based on your business needs will ensure that you keep all your workflows in order and that you won’t miss any aspect of your business, no matter how vital or less vital it may be.
