In a landmark collaboration set to transform the customer service landscape, Singapore-based WIZ.AI has partnered with US real-time engagement platform Agora to deliver next-generation multilingual AI-powered customer service agents. This partnership is aimed at meeting the rapidly growing demand for automated, scalable, and language-inclusive customer interactions across industries.
As businesses strive to offer seamless support in an increasingly global and digital-first world, this joint effort promises to bridge communication gaps and raise the bar for customer experience.
Solving for Multilingual Engagement at Scale
WIZ.AI is known for its human-like voice AI agents that deliver hyper-personalized conversations across industries such as banking, telecom, healthcare, and e-commerce. Agora, on the other hand, provides real-time voice, video, and messaging APIs used globally by enterprises to enhance engagement.
By integrating their technologies, the companies aim to launch scalable, real-time AI agents that can fluently interact with users in multiple Asian and global languages, including Bahasa Indonesia, Thai, Mandarin, Hindi, and English.
This is especially crucial for Southeast Asia, a region with diverse languages and fast-growing digital economies.
What Makes This Partnership Unique?
- Voice-Led Multilingual AI Agents
WIZ.AI’s conversational voice bots, powered by natural language processing (NLP), will now be strengthened by Agora’s real-time infrastructure—ensuring clear, fluent conversations across borders and languages. - Seamless Integration
Enterprises can deploy AI agents across call centers, mobile apps, and websites without overhauling existing infrastructure. - Scalability and Customization
The solution supports high-volume customer engagements while offering businesses customization based on use cases such as sales, support, surveys, and reminders. - Regional Relevance
By focusing on multilingual capabilities, the solution is tailor-made for APAC markets, where traditional automation tools often fall short due to language limitations.
Executive Insights
“This partnership with Agora enables us to further our mission of creating truly conversational AI that speaks the customer’s language—not just linguistically, but contextually,” said Jennifer Zhang, CEO of WIZ.AI.
Agora’s leadership added that the synergy between their real-time engagement APIs and WIZ.AI’s AI-first voice technology will empower businesses to offer faster, smarter, and culturally relevant support.
The Road Ahead
With automation becoming a key lever in customer engagement strategies, the WIZ.AI–Agora alliance sets a new standard in AI-driven voice automation. This partnership not only enables enterprises to scale their operations but also ensures that no customer is left behind due to language barriers.
As digital experiences continue to evolve, the demand for intelligent, multilingual support will only rise—making this partnership timely and transformative.
