RingCentral, a leading provider of cloud communications, has just launched its Customer Journey Analytics solution — a major step in bridging the gap between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). This move aims to provide businesses with a deeper understanding of customer interactions across voice, chat, video, and […]
Category: Customer Journey
Adobe Introduces AI Agents to Experience Cloud, Boosting Unified Customer Experience.
Adobe has taken a major leap forward in enterprise customer engagement by integrating AI agents into the Adobe Experience Cloud. This move is designed to help businesses deliver on the long-promised goal of a truly unified customer experience—across every channel, at every touchpoint. Smarter Engagement Through AI The newly launched AI agents are built on […]
TTEC and Zendesk Partner to Launch Full-Stack, AI-Driven Customer Experience Solutions.
In a strategic move to redefine customer service, TTEC Holdings, a global leader in CX technology and services, has announced a powerful collaboration with Zendesk, a top customer service software provider. Together, the two companies are rolling out full-stack, AI-powered customer experience (CX) solutions designed to help enterprises deliver faster, smarter, and more personalized service […]
Verizon Launches AI-Powered Innovations to Transform Customer Experience.
Verizon, widely recognized as America’s most reliable 5G network, is setting a new benchmark in telecom by unveiling a suite of AI-powered customer experience innovations. The launch reflects Verizon’s ongoing commitment to deliver seamless, personalized, and highly responsive service in a fast-evolving digital landscape. As customer expectations grow, so does the need for smarter, real-time […]
Verizon Launches Largest-Ever Customer Experience Upgrade in Partnership with Google Cloud.
In a bold move to redefine digital engagement, Verizon has announced its biggest-ever customer experience upgrade, powered by an expansive partnership with Google Cloud. This strategic collaboration is designed to transform how Verizon interacts with its customers—bringing real-time personalization, smarter support, and seamless service across all digital channels. The Vision: Hyper-Personalized, AI-Driven Customer Service Verizon […]
Agility, AI, and Hybrid Journeys: Top Tips from Indian Marketers at Adobe Summit 2025
The Adobe Summit 2025 spotlighted the rapidly evolving landscape of marketing, with Indian marketers sharing compelling insights on navigating the future. From embracing AI-powered personalization to building hybrid customer journeys, the key message was clear: agility, innovation, and a human-centric approach are essential in today’s digital-first world. Here are the top takeaways from leading Indian […]
The Rise of the Customer Experience BPO Market: Transforming Business Success.
In today’s hyper-competitive, digital-first economy, customer experience (CX) has emerged as a key differentiator for businesses across industries. As companies seek to deliver seamless, personalized, and efficient interactions, the Customer Experience BPO (Business Process Outsourcing) market is witnessing unprecedented growth. More than just a cost-saving strategy, CX BPO is now a strategic driver of customer […]
Cresta AI Agent Delivers Seamless, Omnichannel Customer Experience (CX).
In today’s fast-paced digital economy, customer experience (CX) can make or break a brand. That’s where Cresta, a leading AI-powered contact center platform, is stepping in with its cutting-edge AI Agent—designed to revolutionize the way businesses engage with their customers across every channel. With a focus on seamless, omnichannel support, Cresta’s AI Agent empowers organizations […]
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals.
Salesforce is doubling down on AI-driven customer experiences with the launch of Agentic Self-Service, a new product designed to transform traditional customer portals into intelligent, autonomous assistants. Revealed during its latest announcement, this innovation aims to reduce dependency on human agents by enabling customer portals to think, decide, and act on behalf of the user. […]
How Digital Signage Enhances Customer Experience in Convenience Stores.
In today’s fast-paced retail environment, convenience stores are evolving to meet growing customer expectations. One key technology driving this transformation is digital signage. More than just flashy displays, digital signage has become a powerful tool to improve the customer experience, boost sales, and modernize store environments. 1. Instant Information, Seamless Navigation Digital signage helps customers […]
