In today’s digital-first world, customer expectations are sky-high. They demand personalized, timely, and seamless experiences across every touchpoint. Enter Real-Time Interaction Management (RTIM) software — a game-changer in enhancing the customer journey across channels. What is RTIM? Real-Time Interaction Management (RTIM) refers to software that analyzes customer data in real-time and delivers contextually relevant messages […]
Category: Customer Journey
The Rise of AI and Automation in Customer Service: Transforming Support for the Digital Era.
The landscape of customer service is undergoing a rapid transformation, driven by the growing adoption of AI and automation. From intelligent chatbots to voice-enabled virtual assistants, businesses are leveraging these technologies to deliver faster, smarter, and more efficient customer experiences. Instant Support, 24/7 Availability One of the most visible shifts is the rise of AI-powered […]
Mastering Customer Journey Orchestration: The Key to Seamless Experiences.
In today’s hyper-connected world, brands are no longer evaluated solely by their products — customer experience (CX) reigns supreme. At the heart of delivering exceptional CX lies Customer Journey Orchestration (CJO) — the strategic process of mapping, managing, and optimizing the interactions a customer has with a brand across all channels and touchpoints. What is […]
Rewriting Customer Experience, One Industry at a Time: How Kapture CX Is Powering the Next Generation of Enterprise Support.
In today’s fast-paced digital economy, customer experience (CX) has become the ultimate brand differentiator. As customer expectations evolve, enterprises across industries are under increasing pressure to deliver personalized, seamless, and intelligent support—and that’s exactly where Kapture CX is making its mark. The New Era of Enterprise Support Kapture CX is a customer experience automation platform […]
RingCentral Launches Customer Journey Analytics: What Business Leaders Can Gain from the New UCaaS-CCaaS Link.
RingCentral, a leading provider of cloud communications, has just launched its Customer Journey Analytics solution — a major step in bridging the gap between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). This move aims to provide businesses with a deeper understanding of customer interactions across voice, chat, video, and […]
Adobe Introduces AI Agents to Experience Cloud, Boosting Unified Customer Experience.
Adobe has taken a major leap forward in enterprise customer engagement by integrating AI agents into the Adobe Experience Cloud. This move is designed to help businesses deliver on the long-promised goal of a truly unified customer experience—across every channel, at every touchpoint. Smarter Engagement Through AI The newly launched AI agents are built on […]
TTEC and Zendesk Partner to Launch Full-Stack, AI-Driven Customer Experience Solutions.
In a strategic move to redefine customer service, TTEC Holdings, a global leader in CX technology and services, has announced a powerful collaboration with Zendesk, a top customer service software provider. Together, the two companies are rolling out full-stack, AI-powered customer experience (CX) solutions designed to help enterprises deliver faster, smarter, and more personalized service […]
Verizon Launches AI-Powered Innovations to Transform Customer Experience.
Verizon, widely recognized as America’s most reliable 5G network, is setting a new benchmark in telecom by unveiling a suite of AI-powered customer experience innovations. The launch reflects Verizon’s ongoing commitment to deliver seamless, personalized, and highly responsive service in a fast-evolving digital landscape. As customer expectations grow, so does the need for smarter, real-time […]
Verizon Launches Largest-Ever Customer Experience Upgrade in Partnership with Google Cloud.
In a bold move to redefine digital engagement, Verizon has announced its biggest-ever customer experience upgrade, powered by an expansive partnership with Google Cloud. This strategic collaboration is designed to transform how Verizon interacts with its customers—bringing real-time personalization, smarter support, and seamless service across all digital channels. The Vision: Hyper-Personalized, AI-Driven Customer Service Verizon […]
Agility, AI, and Hybrid Journeys: Top Tips from Indian Marketers at Adobe Summit 2025
The Adobe Summit 2025 spotlighted the rapidly evolving landscape of marketing, with Indian marketers sharing compelling insights on navigating the future. From embracing AI-powered personalization to building hybrid customer journeys, the key message was clear: agility, innovation, and a human-centric approach are essential in today’s digital-first world. Here are the top takeaways from leading Indian […]
