In today’s digital-first world, artificial intelligence (AI) plays a transformative role in shaping the customer journey. From attracting initial interest to fostering brand advocacy, AI-driven tools enable companies to offer personalized, engaging, and seamless experiences at each stage of the customer journey. 1. Awareness: Capturing Attention with AI-Powered Insights The first stage of the customer […]
Category: Customer Journey
JSW MG Motor India Introduces Generative AI Chatbots: Avira and Vir to Enhance Customer Experience
JSW MG Motor India has taken a significant leap in enhancing customer engagement by introducing Generative AI chatbots named Avira and Vir. These advanced AI-driven virtual assistants are designed to offer seamless, real-time interactions, transforming the way customers interact with the brand. By leveraging cutting-edge AI technologies, MG Motor India aims to provide personalized, efficient, […]
